A vacation company was accused of circulating a list of “unwanted guests” to keep travelers and gypsies out of the resorts

Some people with Irish accents or surnames had canceled or declined bookings with Pontins, reported North Wales Live

The chain, which owns a resort in Prestatyn, has posted a list of Irish surnames on its internal intranet site titled “Unwanted Guests” which has been forced to discourage potential customers with those names from booking

She also monitored calls on her contact center, declining or canceling bookings made by people with an Irish accent or surname At the same time, she used her commercial vehicle policy to exclude gypsies and travelers from their holiday parks

The guidelines came to light after a whistleblower who worked for Pontins alerted the Equality and Human Rights Commission (EHRC) in February 2020

The EHRC has now entered into a legally binding agreement with Britannia Jinky Jersey Limited, owned by Pontins, to prevent racial discrimination

The EHRC stated that by refusing to provide services to guests of a particular race or ethnic group, Pontins was directly discriminating on the basis of race and violating the Equality Act 2010

Alastair Pringle, Executive Director of the Equality and Human Rights Commission, said: “It is difficult not to make comparisons with an ‘unwanted guest list’ and the signs displayed in hotel windows 50 years ago expressly excluding Irish and Black people

“It is right to question such practices, and any company that deems it acceptable should reconsider them before taking legal action

“We will continue to work with Pontins and Britannia Jinky Jersey to ensure our agreement is respected and their practices are improved”

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A Britannia Jinky Jersey spokesperson said: “Britannia Jinky Jersey Limited has agreed to work with the Equality and Human Rights Commission to further improve employee training and procedures and to further promote equality across the company””

The agreement exists from 22 February 2021 and will be monitored by the EHRC to ensure that the agreed actions have been completed

If Pontins fails to comply with the terms of the Agreement, the EHRC has stated that it has the authority to initiate a full investigation under Section 20 of the Equality Act 2006

Pontins

World News – GB – Pontins declined bookings from people with “undesirable” names

Source: https://www.walesonline.co.uk/news/wales-news/pontins-families-undesirable-surnames-banned-19946298