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TSB’s website and app are down and thousands of customers have been banned from their bank accounts

Complaint tracker Downdetector first saw an increase in the number of people reporting issues with the bank around noon today, and the issues continued to rumble

The crash is due to millions of Britons relying on online banking services to access their cash while complying with government coronavirus restrictions

The bank’s social media team replied to customers on Twitter: “We are aware that customers are currently having problems with our mobile app and internet banking

TSB with 38 million current account holders have confirmed on their service status page that there are “intermittent” problems with the Internet and mobile banking

It also warns customers that they are expecting “longer wait times” for its online chat service as account holders rush to get service back on

App users indicate that they are greeted with an error message when trying to access their accounts

Disgruntled customers have taken to Twitter to share their frustration at being banned from their accounts

One person wrote: “@TSB down again? I can’t access my account. I have to seriously switch banks”

Another said, “Please solve this problem, it causes such inconvenience, I need to transfer money but I cannot login to mobile or desktop platforms”

“Phone lines a shame I can’t access my money I can’t get to a branch I can’t pay my bills”

Jo wrote: “Oh, what a surprise! TSB has technical problems again. No browser access, no app access Fed up to the back teeth, it doesn’t cut!

TSB last crashed in November when customers were banned from their bank accounts on payday

Customers can check the relevant page on the website to see if there are any problems with TSB’s services

Find out which services are affected, including mobile, online, phone banking, and card payments

Banks are allowed to stay open during the current coronavirus lockdown as they are considered an essential service

While TSB is open, some branches have reduced hours and customers must adhere to social distancing rules

Unlike telecommunications companies, banks do not have to pay compensation to customers if service has declined

Depending on how badly you were affected by the interruption, you may be eligible for a money back

In order to file a claim, you must demonstrate how the outage has negatively affected you, including any additional costs such as B. Late payment fees

Make a note of when you were unable to access the services and include the names of everyone you spoke to about solving the problem Keeping records strengthens your case

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TSB Online Banking

World News – GB – TSB website and app blocked with thousands of customers